Refund Policy

Last Updated: [Month/Day/Year]

1. Eligibility for Returns

We accept returns within 30 days of delivery for most unworn, unwashed items with original tags attached. Exceptions include:

  • Intimate apparel and swimwear (for hygiene reasons)
  • Customized or personalized items
  • Final sale items (clearly marked as such)

2. Return Process

To initiate a return:

  1. Log in to your account
  2. Select the order containing items you wish to return
  3. Complete the online return request form
  4. Print the prepaid return label (where applicable)

3. Return Conditions

Items must be returned:

  • In original condition with all tags attached
  • In the original packaging
  • Free of odors, stains, or damage
  • With all original accessories included

4. Return Shipping

  • Domestic returns: Free return shipping for defective/wrong items
  • International returns: Customer pays return shipping unless error was ours
  • Original shipping fees are non-refundable

5. Refund Processing

  • Allow 7-10 business days for processing after we receive your return
  • Refunds are issued to the original payment method
  • Bank processing may take additional 3-5 business days

6. Refund Amounts

  • Full refund for items meeting return conditions
  • Partial refund may be issued for items not in original condition
  • Sale items refunded at purchase price

7. Exchanges

We currently process exchanges by:

  1. Processing your return
  2. Creating a new order for the desired item
    Contact customer service for exchange assistance

8. Wrong/Damaged Items

If you received:

  • Wrong item: We’ll cover return shipping and send correct item
  • Damaged item: Contact us within 48 hours with photos for replacement

9. Non-Returnable Items

Cannot be returned:

  • Gift cards
  • Used or altered merchandise
  • Items without proof of purchase
  • Final sale items

10. Store Credit Option

You may request store credit which:

  • Never expires
  • Can be used for future purchases
  • Is issued immediately upon return approval

11. Holiday Returns

Extended return periods apply during holiday seasons (November 15 – January 5):

  • 45-day return window
  • Must be postmarked by January 20

12. Return Status

Track your return status:

  • Through your account dashboard
  • Via email notifications
  • Using the provided tracking number

13. Late Returns

Returns received after 30 days may be:

  • Subject to 20% restocking fee
  • Eligible for store credit only
  • Denied at our discretion

For any return-related questions, please visit the customer service section of our website.